# Clicked: Support > How to reach Clicked support, and answers to the questions readers ask most: your account, your subscription, reminders and lessons that will not load. Source: https://getclicked.app/support/ (the plain-text version of that page) · Language: en Other languages: [Português](https://getclicked.app/pt/support/index.md) · [Español](https://getclicked.app/es/support/index.md) Something not working, or a question about your account or subscription? Write to us. We read every message. ## Contact us By email: [support@getclicked.app](mailto:support@getclicked.app). Tell us the email address of your account and what happened — and, if something does not work, the model of your iPhone and its iOS version. [support@getclicked.app](mailto:support@getclicked.app) In the app: open **Profile**, find **Contact us**, and choose **Give feedback**, **Report an issue** or **Other**. Give the conversation a title and write the details inside it; our answer comes in the same conversation, under **Your conversations**. ## Common questions ### How do I delete my account? In the app, open **Profile**, tap your account (the line with your email) and then **Delete account**, at the bottom. The account and what is tied to it are deleted for good (see the [privacy policy](https://getclicked.app/privacy/)). Deleting the account does not cancel a subscription: Apple goes on charging for it until you cancel it, as the next answer says. ### How do I cancel my subscription? The App Store bills it, so you cancel it in your Apple Account: [open your subscriptions](https://apps.apple.com/account/subscriptions), choose Clicked and cancel. Do it at least a day before the period ends, or it renews. We cannot cancel it for you. ### I paid, but the courses are still locked. On the subscription screen, tap **Restore purchases**. A subscription belongs to the Clicked account that bought it, so check that you are signed in to the same one. If the courses stay locked, write to us — from the app or by email — with the email of your account. ### Can I get a refund? Purchases are made through the App Store, so Apple decides on refunds: [report a problem to Apple](https://reportaproblem.apple.com/). ### I forgot my password. On the sign-in screen tap **Forgot password?**, enter your email, and we send you a six-digit code to set a new one. If you sign in with Apple or Google, you have no password to forget: use that button again. ### How do I turn off the reminders? There is at most one: a note if you have not opened Clicked for two days. Turn it off in **Profile**, under **Reminders**, or in your iPhone’s settings, under Notifications. ### How do I change the language or the units? In **Profile**, under **Language** and **Units of measure**. ### A lesson does not load. Clicked loads its lessons from our servers, so it needs a connection. Check yours and try again. If it still fails, tell us which lesson and what you see: **Report an issue**, in **Profile**. ### What do you keep about me, and can I get a copy? It is all in the [privacy policy](https://getclicked.app/privacy/). To see your data or get a copy, write to [support@getclicked.app](mailto:support@getclicked.app) and say what you want. --- Contact: [support@getclicked.app](mailto:support@getclicked.app) · [Privacy](https://getclicked.app/privacy/index.md)