Support
Something not working, or a question about your account or subscription? Write to us. We read every message.
Contact us
By email: [email protected]. Tell us the email address of your account and what happened — and, if something does not work, the model of your iPhone and its iOS version.
In the app: open Profile, find Contact us, and choose Give feedback, Report an issue or Other. Give the conversation a title and write the details inside it; our answer comes in the same conversation, under Your conversations.
Common questions
How do I delete my account?
In the app, open Profile, tap your account (the line with your email) and then Delete account, at the bottom. The account and what is tied to it are deleted for good (see the privacy policy). Deleting the account does not cancel a subscription: Apple goes on charging for it until you cancel it, as the next answer says.
How do I cancel my subscription?
The App Store bills it, so you cancel it in your Apple Account: open your subscriptions, choose Clicked and cancel. Do it at least a day before the period ends, or it renews. We cannot cancel it for you.
I paid, but the courses are still locked.
On the subscription screen, tap Restore purchases. A subscription belongs to the Clicked account that bought it, so check that you are signed in to the same one. If the courses stay locked, write to us — from the app or by email — with the email of your account.
Can I get a refund?
Purchases are made through the App Store, so Apple decides on refunds: report a problem to Apple.
I forgot my password.
On the sign-in screen tap Forgot password?, enter your email, and we send you a six-digit code to set a new one. If you sign in with Apple or Google, you have no password to forget: use that button again.
How do I turn off the reminders?
There is at most one: a note if you have not opened Clicked for two days. Turn it off in Profile, under Reminders, or in your iPhone’s settings, under Notifications.
How do I change the language or the units?
In Profile, under Language and Units of measure.
A lesson does not load.
Clicked loads its lessons from our servers, so it needs a connection. Check yours and try again. If it still fails, tell us which lesson and what you see: Report an issue, in Profile.
What do you keep about me, and can I get a copy?
It is all in the privacy policy. To see your data or get a copy, write to [email protected] and say what you want.